Frequently Asked Questions

Do you ship across India?
Yes. Orders are shipped pan-India; processing takes 1–3 business days after you place the order.
Do you ship internationally?
International orders are available on request—please email support for availability and a shipping quote. (When available, USA/UK deliveries typically take ~7–14 business days.)
How long does delivery take within India?
Standard: ~4–7 business days; Express (where available): ~2–4 business days, shown at checkout.
What are your processing times?
Orders are processed in 1–3 business days (excluding weekends and public holidays).
How do I track my order?
Use the "Track order" link on the website (Shiprocket) or view your account's Order History.
Do you offer Cash on Delivery (COD)?
Yes—COD is available for orders within India.
Is shipping free?
Free-shipping promotions may appear periodically; otherwise, charges are calculated at checkout based on weight, dimensions, and destination.
What is your return window?
You can request a return within 3-4 days of receiving an item, provided it is unused, unwashed, and in original packaging.
Are custom or made-to-measure items returnable?
Custom, personalised, or final-sale items are not returnable unless they arrive damaged or defective.
I received a damaged/incorrect item—what should I do?
Email support within 48 hours of delivery with photos; the team will arrange a replacement, exchange, or refund.
How long do refunds take?
Approved refunds are processed to the original payment method in 7–10 business days. Shipping fees are non-refundable unless the return is due to our error.
Which payment methods do you accept?
We accept secure online payments via trusted third-party providers. Secure payment options are integrated directly into the checkout section.
Where are orders shipped from?
All orders ship from Mumbai, India.
Will I have to pay customs duties/taxes for international orders?
Any applicable customs duties or taxes in the destination country are the responsibility of the buyer.
What if my package is delayed or lost?
Contact support with your order details; Feathership will coordinate with the courier to resolve any delays or loss.
Do you offer exchanges?
Exchanges are only offered for defective, damaged, or incorrect items. Please contact the team within 48 hours of delivery.
Do you offer custom designs or alterations?
For availability and timelines regarding custom work, please contact support directly. Note: custom orders are non-returnable.
How can I contact you or visit the store?
Email: support@feathershipdesign.com
Phone: +91 7045109911
Address: Le Magasin, 3rd Floor, Above Manyavar, Near Podar School, S V Road, Santacruz West, Mumbai 400054.
Hours: 11am–7pm, daily.
Are your garments made in India?
Yes—Feathership takes pride in highlighting "Made in India" across our entire collection.
What does Feathership specialise in?
With a 14-year legacy, we specialise in exquisite women's ethnic wear, including bridal lehengas, gowns, sarees, and Indo-western ensembles.